FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
How do I buy native cigarettes online?
- Browse through our website
- Add desired products to cart, then proceed to checkout
- After checkout, follow the payment instructions in your confirmation email (CHECK SPAM/JUNK MAIL IF YOU DON’T RECEIVE THE EMAIL)
- Your order is now being processed and shipped 🙂
Is this a legit website?
Our website is 100% legit. We offer affordable pricing on many different cigarettes because we want returning and satisfied customers. Furthermore, we have implemented a review system so that you can read other customers reviews on our product. This helps our customers make better buying choices, while also reinforcing their confidence that we hold ourself accountable and standby our products.
What is the age requirement to buy native cigarettes online Express Cigs?
Just like purchasing cigarettes anywhere in Canada, you must be 19 or older to purchase cigarettes us.
Do you only sell cigarettes?
We have a wide selection of products, and brands, including cigarettes, smokeless tobacco, shisha flavour, cigars, vapes, and more.
ORDERS & PAYMENT
Can I cancel my order?
To cancel an order, simply email us at: [email protected] with your name, email, and order number and let us know that you would like to cancel. Your order cannot be cancelled once payment has been received.
I accidentally put the wrong address in my order, what should I do?
Please be careful when entering your shipping address. We wont be responsible for orders sent to an incorrect delivery address that was provided by the customer. If you did enter an incorrect address, email us immediately to let us know.
I haven’t received my order confirmation email. What should I do?
Our order confirmations are automated and sent out immediately after you place an order. Please check your spam/junk mail if you didn’t receive your order confirmation in your inbox. If you have not received an order confirmation after 4 hours, please email us.
How can I check the status of my order/track my order??
Once your order has been shipped you will receive an email with your tracking information
Do you offer returns?
We are not able to offer refunds, returns, or exchanges. All sales are final. Please note, We reserve the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receiving their order. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process, send us an email.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges at this time.
My items arrived damaged. What should I do?
Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. Please note you will need to provide multiple photos of the damaged products.
I received incorrect items in my order. What should I do?
Please contact us within 48 hours of receiving your order, so that we can take care of this for you. When contacting us, provide your order number with your inquiry.
What payment methods do you accept?
At the moment we only accept Interac e-Transfer. We are working on accepting credit card payments in the near future, and crypto payments
ACCOUNTS
Do I have to set up an account to place an order?
No, you do not have to setup an account to place an order. You may checkout as a guest.
How do I create an account?
You can create an account by clicking here.
I forgot my password, what should I do?
To reset your password, click here. you will then be prompted to enter the e-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. once you’ve done this, you can log in with your new password this page.
How do I subscribe to emails or cancel my existing email subscription?
You can easily subscribe to emails by visiting our newsletter page entering your email address in the signup form. Should you want to cancel/unsubscribe, you can click unsubscribe by locating the “unsubscribe” link within your email.
Shipping
Shipping cost
Currently, we offer expedited shipping, and express shipping. Majority of our shipments are made with Canada post.
Expedited Shipping: $19.75
Express Shipping: Contact us if you want express shipping (we respond fast)
Free Shipping: Orders over $199+
Do you ship outside of Canada?
Unfortunately, we only ship within Canada. We will ship anywhere in Canada.
How long does shipping take?
Once you place your order and your payment is received, we will begin to process your order for shipping immediately. We pride ourselves on offering Next Day Shipping to all our customers. We also offer Expedited Shipping, Free Expedited Shipping and Express Shipping Options.
Do you offer express shipping?
We offer express shipping however due to its high cost, we only apply it manually to orders. You may place an order regularly and then contact us to request express shipping. If we can accommodate it, we will let you know how much the difference in price will be and you can send the amount so we can upgrade to express shipping
Contact
How can I contact your customer service team?
Please visit our contact page here.
I contacted your customer service team. When should i expect a response?
We respond to all emails as soon as possible. Our goal is to respond to all consumers within an hour however this isnt always possible. You can assume your inquiry will also be answered within 24 hours, however there may be delays over the weekend and during peak times.
